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Terms and Conditions That Cover Your Account

These terms set out how your afifa66 account works — what you agree to when you open one, how deposits through DANA, OVO, and GoPay are handled, and what happens if something needs to be resolved.

Account eligibility rulesDANA, OVO, GoPay deposit conditionsWithdrawal and verification processAccount suspension and closure termsJurisdiction and applicable law
afifa66 Terms and Conditions That Cover Your Account
HOW WE OPERATE

How afifa66 Handles Your Account Data and Rights

Our obligations under these terms go beyond publishing a policy page. We apply them consistently across every account action — from the moment you link your OVO wallet to the moment a withdrawal clears. Players in Bekasi or Tangerang accessing the lobby on mobile are subject to the same account rules as any other session. Here is how we handle the areas that matter most to you.

Data Retention

Account data — including transaction records for DANA, OVO, and GoPay deposits — is retained for the period required by applicable law. You can request a summary of your account history through the Help Centre.

Account Security

We use OTP verification on login and on withdrawal requests. If you notice activity you did not authorise, contact live chat immediately and we will place a hold on outbound wallet transfers while we investigate.

Your Right to Request Changes

You may request correction of inaccurate account details at any time. Send the request through email support with your account number and the detail to be corrected; we will confirm the update in writing.

Account Closure

You can close your account by contacting support. Any pending GoPay or OVO withdrawal at the time of closure will be processed before the account is deactivated, subject to standard verification.

TERMS CONTACT

Reach Us About Your Terms Questions

If something in these terms is unclear, or you need to raise a dispute about an account action — such as a blocked DANA withdrawal or a wallet verification hold — our support team is the right first stop. Use the channel that fits your situation, and include your account number when you write in.

Live Chat Start a live chat session directly from your account dashboard. Share your account number and describe the terms-related issue so we can pull the right record.
Email Support For formal disputes or written records of a terms question, email us. We respond to account-related terms queries with a reference number you can track.
Account Help Centre The Help Centre inside your account covers common terms scenarios — wallet holds, eligibility checks, and withdrawal conditions — with step-by-step explanations.

Common Questions About Our Terms

These are the questions we see most often about how the terms apply to real account situations — wallet deposits, eligibility checks, account holds, and how to raise a dispute.

Yes. All wallet transactions — whether through DANA, OVO, or GoPay — are covered by these terms. Deposit conditions, processing confirmation, and dispute timeframes apply equally across all three payment methods.

We will notify you through your registered contact. Any wallet balance at the time of suspension is held pending review. You can contact live chat to understand the reason and the steps needed to resolve it.

Yes. Submit a written request via email support with your account number. We will respond with a summary of the data we hold, within the timeframe required by applicable law in your eligible region.

We notify you through your registered account contact before any material change takes effect. Continuing to use your account after that notification means you accept the updated terms.

Start a live chat or email support with your account number, the transaction date, and the wallet type — DANA, OVO, or GoPay. Include the transaction reference if your wallet app shows one so we can match the record quickly.

Access and eligibility depend on local law. Where any part of these terms conflicts with local regulation in Indonesia or another eligible region, the locally compliant version applies. We do not operate in restricted jurisdictions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.